I applied online. The process took 2 weeks. I interviewed at Delta Air Lines in Aug 2015
Interview
Video Interview was quick and efficient. Participants on glassdoor prepared me for the process, time and gave examples to questions that were asked. The overall experience was positive and I hope to come back prepared and confident in the video interview. The process with a video interview is new to me as I am old school and feel more confident in a face to face interview process. I was uncomfortable with the video interview talking to my computer which I am sure played a huge part as to why I was not selected.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?