Definitely study the STAR method. I wore a pink ribbon because I interviewed in October and they really liked that. They're big on BCRF. Engage with as many people as you can in the room. I didn't sit down once. I asked every Delta person in the room how long they have been flying and what their favorite bases were.
Interview questions [1]
Question 1
Tell us about a time you went above and beyond for a customer.
I just received my invitation to do the virtual interview. This will be my first virtual interview. Does anyone have any suggestions? Or any questions that I should be ready for?
Interview questions [1]
Question 1
I have not done my interview yet. Just preparing for it and it made me create a question to be able to see what others are posting.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.