Friendly interview and easy to feel at ease. The interview was a panel interview with three interviewers. The interview lasted about an hour and included a written test which was to write a draft of an email.
I interviewed at Diabetes UK (London, England) in Feb 2026
Interview
It included a written task, writing an email and then a panel interview with two people. Interview questions weren’t hard I think I answered well but didn’t get an offer, it was a hybrid role
Interview questions [1]
Question 1
1- How would your manager describe you?
2- what are your strengths and challenges?
3- give an example of bad customer service and how you would change that
4- how does your experience align with this role and why should we hire you
5- give us an example of when you dealt with a frustrated customer
6- how will you speak empathetically to a customer who’s distressed and manage your own wellbeing alongside this role.