It was a simple and straight forward process. I believe they asked fair and appropriate questions to see how you would handle similar situations that you may encounter. They made sure that the candidate would be a great fit and that they would do well in the position and not just be another body. For anyone who has worked in a call center before knows, it can take a toll on your mental health and they acknowledge that and keep that in mind going in and while you work there to make sure that you are taken care of.