Applied online and was asked for a face to face interview. Interview was with area manager and regional director. Lasted an hour with standard interview questions: tell us what good customer service looks like, what KPIs have you had to focus on etc.

Phone interview then a face to face interview with lots of questions on business acumen and previous customer service experience. You were scored on each section 1-4 and scored overall with a percentage which would either give you a job offer rejection or hold you on file