Quick on the phone screen then one in-person interview. The phone screen was asking about who you are, interest and baseline experience. In person is more about what you would be a good fit, interest within the industry, and scheduling.
I applied in-person. The process took 1 week. I interviewed at Equinox (New York, NY) in Apr 2018
Interview
The Manager interview in person and you hear back about whether or not your were selected within a week or so, depending on their demand to fulfill the position. The process is usually initiated by in person contact or over the phone contact, followed by a submission of your application, and culminating with an in person interview and subsequent phone confirmation.
It was a straightforward, single interview with the manager. Nothing hard just the basic interview questions and questions about your past experience in customer service. It was easy and not threatening
The interview process felt like a conversation, yes it is important to talk about professional skills but I liked that they also focused on you as a person in the process.