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      Support Analyst Interview

      22 Mar 2016
      Anonymous employee
      Charlotte, NC

      Other Support Analyst interview reviews for Esri

      Support Analyst Interview

      17 May 2026
      Anonymous interview candidate
      Charlotte, NC
      No offer
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Esri (Charlotte, NC) in Oct 2015

      Interview

      tl;dr: three phone interviews (generic, technical, follow up) and an on-site eight hour interview broken into eight sections (meet manager, technical, riddles (yes, riddles), technical follow up, technical (in different area), HR, social (lunch), and operations director one-on-one). It's thorough for a reason. The process is, if nothing else, thorough. This can be very frustrating, especially if you are looking for a job on a timeline. However, given my last interview process, I'm glad this was thorough. The first step is to submit a resume, which you should hear back about in about two weeks. You'll either get a 'rejection' letter or an invitation for an interview (I received the latter). About two days later I had my first generic phone interview where the interviewer gets to know the interviewee to see if they are a good fit. It ends in a riddle. If this goes well (it did), you go to a technical interview. After this, depending on you did (I did well enough, but the questions were a bit tough (experience with Linux, difference between GIS tools, how to check is a server is connected to the internet / operational, difference between http/https) and very generic questions (what is our product, what is the point, why use it, etc). This is, however, open-resource, so you can go on the internet or whatever you'd like. After this (probably three weeks since my first application), I got another check-in call from the first interviewer asking me how she thought it went and asking a lot of the same questions as my first interview (for consistency, perhaps?). After this, another week went by and I was invited for an on-site eight hour interview, compartmentalized into different areas, about 1/3 technical, 1/3 general (i.e. meet manager, talk to HR, get an idea of how things work), and 1/3 unusual (an hour of riddles (so much fun), social (lunch with coworkers), and meeting with Operations Director). After another week or two you find out if you're hired!

      Interview questions [1]

      Question 1

      - The light at your desk is not turning on, what do you do? - Why do you want to work for Esri? - Where do you see yourself in five years? - What makes you unique? - Differentiate between HTTP & HTTP traffic and what you need to enable each
      Answer question
      10
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Esri (Charlotte, NC)

      Interview

      I had a pretty good interview experience overall. Received a response pretty quickly after applying. Very nice interviewer and seems like a cool place to work, people seem passionate, will be reapplying

      Interview questions [1]

      Question 1

      General STAR questions and a couple technicals
      Answer question

      Support Analyst Interview

      4 Nov 2024
      Anonymous interview candidate
      Redlands, CA
      No offer
      Positive experience
      Easy interview

      Application

      I interviewed at Esri (Redlands, CA)

      Interview

      Online interview through Zoom. Interviewer was very friendly and personable. Helped me realize that the support analyst position would not be a good fit for me and was very helpful and upfront about what the position actually was and what the job would entail. I appreciated their honesty and their encouragement for me to find a better fit.

      Interview questions [1]

      Question 1

      What do you look to get out of this career?
      Answer question
      1

      Support Analyst Interview

      27 Apr 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Esri

      Interview

      four rounds of interviews (with the last one being in person) (chat, behavioral, technical, in-person day). very positive experience interviewing with the team. learned a good deal throughout the processes.

      Interview questions [1]

      Question 1

      behavioral questions, technical questions (for example, the difference between projected coordinate system and geographic coordinate systems), fun questions
      Answer question
      4