Esri Customer Service Representative (CSR) interview questions

A recruiter reached out and encouraged me to apply based on my background. After a basic screening call where we confirmed by background as being directly relevant (hence their encouragement to apply), "I'll reach out to you early next week". I sent a follow up email after a week. Ghosted. No courtesy email.

Did a phone interview, moved to taking an exam online and the website kept crashing so I kept having to restart so I’m sure it came off like cheating. But overall quick experience.