It will all depend on which department store you interview for, but I was hired through one of the Bon-Ton stores. I had five interviews, including Talent Plus, which everyone hired at Estee Lauder has to pass. That interview is the one that makes or break you getting the job, and it's a phone interview in which you're asked questions and you answer. There's no conversation between you and the interviewer. They're judging your personality and you must fall into three of their "categories". The other interviews are typical department store interviews about customer service. Estee Lauder is always looking for people, so those interviews are a piece of cake.