It was a great interview. They responded very quickly to my application submission and sent an offer letter in a very timely manner. Deliver excellent customer service via inbound client phone calls, chats, or email correspondence.
Work as part of the team to meet ASA (average speed of answer) goal of 2 minutes or less for calls and chats.
Consistently respond to customer emails within a 24-hour period.
Demonstrate professionalism through all communication mediums and interdepartmental collaborations.
Demonstrate independent ability to organize workload and manage deadlines and tasks.
Establish and maintain knowledge of computer programs, best practices and proficiency with all internal systems and tools.
Attend and participate in all department and team meetings.
Contribute to meeting objectives by providing solutions and constructive feedback.
Interview questions [1]
Question 1
Focused on customer service and how do you handle conflict scenarios. Deliver excellent customer service via inbound client phone calls, chats, or email correspondence.
Work as part of the team to meet ASA (average speed of answer) goal of 2 minutes or less for calls and chats.
Consistently respond to customer emails within a 24-hour period.
Demonstrate professionalism through all communication mediums and interdepartmental collaborations.
Demonstrate independent ability to organize workload and manage deadlines and tasks.
Establish and maintain knowledge of computer programs, best practices and proficiency with all internal systems and tools.
Attend and participate in all department and team meetings.
Contribute to meeting objectives by providing solutions and constructive feedback.
I applied through a recruiter. The process took 3 days. I interviewed at Experient (Vernon Hills, IL) in Dec 2014
Interview
The interview process was very quick. Between interviews with recruiter to the actual interview and being hired it was within the same week. I was offered the job same day as the interview. Basic behavioral questions that you would see on job.com or at any interview. They also let you shadow someone to see if it looked like a job you would be interested in.
Interview questions [1]
Question 1
What's something you don't like about customer service?
I applied online. The process took 5 days. I interviewed at Experient (Vernon Hills, IL) in Aug 2013
Interview
My job interview started with a phone interview that had all the basic interview questions. Nothing out of the ordinary. I was told I would get a call back either way. I got a call a few days later and was asked to come in and do a face to face interview. Again this was pretty easy. They had already made up their minds, there were not many questions. Then they offered me the job in the interview. I was very happy :)
Interview questions [1]
Question 1
Really if you study things like the 10 ten interview questions you'll do just fine. Always have the what is your greatest weakness question ready so you can turn it into a positive spin.