Very easy and quick. Concerned with how you would handle an upset customer and how you handle pressure. Can you remain calm under pressure. Must be flexible and available for long shifts during disasters.
I applied online. The process took 2 months. I interviewed at FEMA (Hyattsville, MD) in Nov 2024
Interview
The process was oddly smooth. The questions were straight forward. They thoroughly described the role and requirements. It was 4 interviewers so at first it seemed like it was going to be aggressive but they gave me a format and took turns asking questions in order.
The interview was maybe 10-15 minutes long. Very simple and straight to the point. Basic customer service interview questions are asked. Interview was remote. Over the phone not video. You find out the next step at the end of the phone call.