Applied via website, had a recruiter call, then an hour long call with different members of the team - technical and culture fit, last round was an in person meeting
Interview questions [1]
Question 1
Can you tell me about an experience when you had to deal with competing priorities?
I applied through an employee referral. The process took 2 weeks. I interviewed at Fergus (Auckland, Auckland)
Interview
Interview process was fantastic.
1. Initial phone call with discussion about the roll
2. In person interview with Head of Customer and Customer Support Manager
3. Culture fit interview with team support team members
Interview questions [1]
Question 1
Are you comfortable talking with customers on the phone while finding solution to potentially complex problems?
Tell about how you might approach such a situation.
Unprofessional, lack of transparency throughout the process. Role and direction of the company not defined. Hiring Manager, never got back to me and left me in the dark with the process.
Interview questions [1]
Question 1
How would you reach out for new business partnerships?
Hi there, so sorry to hear you have not had a great experience at Fergus. We are not sure if this review was intended for Fergus as we don't have Sales Associate roles within our company. All hiring and communication is via our Talent Partner and ATS. We also advertise our process when listing a vacancy which provides full transparency. Candidate care is of the utmost priority to us and we take all feedback seriously.