I applied online. The process took 4 weeks. I interviewed at First Citizens Bank (Cary, NC) in Mar 2018
Interview
Had a initial phone interview, then an in person interview with a branch manager and OSS, and then a few weeks later got an offer. I interviewed at two separate branches and received offers from both branches, but I went with the branch offering a higher position. Overall the process from interview to offer acceptance was about a month and some change.
Interview questions [1]
Question 1
What was an instance where you offered poor customer service?
I applied online. I interviewed at First Citizens Bank
Interview
Met with branch manager and ops manager for scheduled interview regarding previous training and skills needed by busy branch in small town. Discussed performance in sales calls and goals needed by the branch.
Interview questions [1]
Question 1
How much training do you as already have for our needs
I applied through a staffing agency. The process took 2 weeks. I interviewed at First Citizens Bank
Interview
started as a temp job assignment that lead to a full-time position. my interview process was simply a phone conversation that lasted 10 minutes and asked if i was comfortable talking on the phone.
Interview questions [1]
Question 1
how will you handle inbound phone calls? how will you handle potentially upset customers?
