You are put together, competing with others for the role(s), with several activities to do. Unless they are satisfied with how you perform in those activities, or how you project yourself, you won't get to the final stage for an interview. They definitely over-do this, as having great resilience (which I have in spades), and incredible experience counts for nothing. They have missed the chance to have a perfect candidate in myself ! I can see that they wish to mould younger people, and this blinkered approach they use to hire is something they should be a little aware of - humans are all different with their thinking and approach to customer issues - experience by a long way designs your personality and resilience to difficult conversations. Not drawing shapes on a card described by somebody your competing with. Personally it felt a very awkward atmosphere from the off, by the new recruiter and 2 managers present. I noticed a training room opposite containing some of their staff, not looking that happy. From that moment, an hour before I left at lunchtime, I knew this was not for me. You can always tell if an organisation is a happy one. Many reviews have been taken down on here and elsewhere, which is surprising as they did also depict what I am am writing. Curiosity of the job sat me in front of them. I wish them luck. Finally, you had to write several quiz questions about situations that you may be confronted with. And not knowing their own company processes on policies or procedures was very clumsy of them to do this. Overall, it's an overrun poorly designed open day that should cut to the chase instead of fringe assessments that don't really have much weight.