I applied online. The process took 2 weeks. I interviewed at Frontier (Provo, UT) in May 2015
Interview
The group interview was clearly just to weed out drug addicts and felons. Reasonable, given it was to be a financial call center. As long as you didn't leave when they mentioned the drug test, you got a callback within 24 hours. Drug test was offsite at a later date and could be postponed a week or two. Second phase was an in person one on one interview with a manager from the floor. Wear a tie to that one and make sure that person remembers your name in a good way and you've got a great gig.
Interview questions [1]
Question 1
They asked the usual stuff at the individual interview, like what's a time you had an issue at work you had to overcome.
I applied through a recruiter. The process took 1 day. I interviewed at Frontier (Umhlanga Rocks) in Nov 2024
Interview
The interviewer may ask you to introduce yourself and share some information about yourself
Assessments
You may need to pass typing tests and literature questions to test your knowledge
Interview
You may have a one-on-one interview with the interviewer
Assignments and fingerprints
After passing the interview, you may need to complete assignments and provide fingerprints
I applied in-person. I interviewed at Frontier (Umhlanga) in Sept 2024
Interview
The Interview process was bit tough and tense because it’s an interview and you have to answer to unknown questions which can be a bit tricky but all you need is Positivity, Strength and Courage. But it was fun too, I really enjoyed my interview with my interviewer.
Interview questions [1]
Question 1
What would I do if a client is not happy about the service and they are frustrated?