I applied online. The process took 2 weeks. I interviewed at Frontier (Allen, TX)
Interview
I went in for an assessment - general computer knowledge and typing test. Once I passed the assessment I was scheduled for a group interview and had to go drug test. After passing the drug test and the group interview I was scheduled for an interview with several supervisors and given a tour of the building.
I applied online. I interviewed at Frontier (Allen, TX) in Sept 2015
Interview
It's a group interview up to 8 candidates and 3 supervisors. We all took turns answering questions, and also did some role playing to simulate calls we will be taking.
Interview questions [1]
Question 1
How would you assist a customer who cannot connect to the internet?
I applied online. The process took 3 weeks. I interviewed at Frontier in Apr 2012
Interview
Your basic technical skills are called into question and you are offered a chance to explain how you would respond to the most dire of support call scenarios. If you answered in any fashion that showed that you were not a complete toolbag, you advanced to the next stage of the process.