I applied in-person. The process took 5 days. I interviewed at GSK (Knoxville, TN) in Jun 2009
Interview
I first saw the manager at a recruitment event in Knoxville. If I wasn't young looking for my age (34 at the time) and attractive, I bet I would not have been offered the next step. First, there was a phone interview. Next, the company had a face-to-face interview with three different managers. There was a call back and an interview scheduled for the next week, again. After passing that test, the company had another face-to-face interview with the local managers. They told me to find out as much as I could about Advair, their current promotion. I researched and memorized as much as I possibly could. I knew details by memory that some of their seasoned reps probably didn't know about the drug. Each interview seemed to hinge on the same question-"Why do you think you can do this job if you've never been in sales." I didn't have sales experience or a business degree and this seemed to bother the district manager even though I possessed two graduate degrees and better grades than him ( He revealed this in the interview process.) in science courses in college. After the second-to-last interview, he said he would have liked to see a business plan. (He didn't mention wanting one for the interview.) I told him that I could get him one and drove back into Knoxville with one in an hour. After completion of this task, I was offered a ride-along, the coveted last step in the interview process. My ride-along partner pretty much assumed that my job offer was in the bag. The GlaxoSmithKline rep and I were in the middle of the day when we were told to meet the rest of the team for lunch ( a surprise) at a downtown restaurant. All the reps did was to talk badly about the manger and about what a jerk he was to work for. After the rest of the afternoon calling on doctor's offices and pharmacists, the rep was called and the manager asked if I could drop by to interview again. Another surprise awaiting me was the appearance of the regional manager who was sneering at me as I walked through the door. He was very negative as he looked at my resume and asked me questions. I had the feeling his mind was made up against me as I walked through the door, but I remained confident. The district manager asked me about the lunch and what we talked about. I did not mention his employee's comments, but maybe I should have. Maybe this was another of the company's interview tactics. One word of advice to GlaxoSmithKline candidates: the Knoxville group is full of local "celebrities" including an ex-weatherman and a former U.T. cheerleader, and they seem to take pride in that. Another successful candidate was an ex-Yellowbook rep who seemed a little too provacative in her dress. Business black suits must go after you're hired, I guess.
Interview questions [1]
Question 1
Every team has a group of people designed to meet different needs. Would you saw you are a leader, a cheerleader, a data cruncher or a follower when it comes to one of the roles needed on my team?
Standard 3 stage process with name a time when you questions at multiple stages with a final director sign off interview. Overall pretty standard but does ask about industry experience and wins in the pharma world
Several rounds of interviews consisting of questions regarding sales experience, sales style, targeting, etc. Use STAR format to answer questions and have documentation of your sales success, and you will do well.
Interview questions [1]
Question 1
How would you create your target list and routing?
I applied online. The process took 1 day. I interviewed at GSK
Interview
Automated interview process, seemed to be geared toward business-minded individuals instead of science-minded individuals. I would recommend that they focus more on individuals with a formal science background with marketing experience. Most of the reps seem clueless when it comes to the pharmacodynamics/pharmacokinetics of their drugs. It would greatly improve their sales approach if they had a real understanding of the chemical properties of the drugs instead of having memorized limited terminology and a surface-level understanding of the mechanism of action. And many don't even possess that level of knowledge.