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      Gorgias (CA)

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      Customer Success Manager Interview

      10 Jun 2024
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Gorgias (CA) (Toronto, ON)

      Interview

      Process included standard screen, hiring manager interview, case study and final round to discuss case. Overall thought it was pretty seamless. Case was specific to the role and well thought out.

      Interview questions [1]

      Question 1

      Describe a time where you had to work with a difficult customer and how did you manage it?
      Answer question

      Other Customer Success Manager interview reviews for Gorgias (CA)

      Customer Success Manager Interview

      21 Aug 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Gorgias (CA)

      Interview

      Had a quick video chat with a recruiter where some very basic questions were asked. I don’t feel like the questions were good enough to really get a feeling of who I am

      Interview questions [1]

      Question 1

      Tell me about a time you were challenged and how you overcame jt
      Answer question
      1

      Customer Success Manager Interview

      13 Sept 2024
      Anonymous interview candidate
      Sydney
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Gorgias (CA) (Sydney) in Aug 2024

      Interview

      Four interview process First was the Recruiter basic questions, 2nd Manager with more in-depth experience 3rd Case study draft submission of the presentation 4th planned presentation for a group panel

      Interview questions [1]

      Question 1

      Why did you apply for this role?
      Answer question
      1
      avatar
      Gorgias (CA) response
      1y
      Hello, Thank you for taking the time to share your feedback regarding the interview process. We're sorry to hear that your experience was not as positive as we strive for. We aim to create a clear, well-structured process for all candidates, and while we understand that multiple interview stages can be challenging, they are designed to help us thoroughly assess alignment with the role and our team. That being said, we value your feedback and will continue working to ensure the experience is as smooth and respectful of candidates' time as possible. Thank you again for your input, and I wish you the best of luck in your future endeavors. Best regards, Gorgias People Team

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