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      H E B

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      Customer Service Representative Interview

      11 Apr 2024
      Anonymous employee
      McAllen, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 1 week. I interviewed at H E B (McAllen, TX)

      Interview

      First information about you. where you live add resume etc.. second you have 8 8-question video interview. that gets submitted have to check email if you passed to the second part which is to the face-to-face interview. by the manager

      Interview questions [1]

      Question 1

      Imagine that you make a mistake while bagging a customer’s groceries. The customer becomes upset and wants to speak with the store manager. How would you respond to the customer to resolve the situation and ensure they’ll want to return to H-E-B? If applicable, proceed with ASL or Native Language.
      1 Answer

      Other Customer Service Representative interview reviews for H E B

      Customer Service Representative Interview

      3 Apr 2025
      Anonymous interview candidate
      Dallas, TX
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at H E B (Dallas, TX)

      Interview

      Asked several questions. Overall a good experience. Met with a recruiting individual who was very nice. Questions were pretty basic. Show that you have some skill and you will be successful. I have prior experience that helped me out.

      Interview questions [1]

      Question 1

      Do you have prior experience
      Answer question

      Customer Service Representative Interview

      30 Sept 2024
      Anonymous interview candidate
      Temple, TX
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at H E B (Temple, TX)

      Interview

      This was a positive interview with a manager who wasn’t actually doing the hiring. It went well and I expected a second interview which never happened. Evidently the hiring manager made an alternative hire.

      Interview questions [1]

      Question 1

      What do you want from this job?
      Answer question