I applied online. The process took 1 week. I interviewed at HackNotice (Austin, TX) in Aug 2022
Interview
I went through 3 rounds of interviews for this role. The first was a basic screening. The second was a panel interview with the Director of Marketing and the CEO, which was a bizarre experience. The CEO would interrupt constantly, both interviewers showed zero emotion, and seemed unorganized in what they were asking. The final interview was in person with multiple rounds of questions from various teams, culminating with the CEO. Employees would gossip about each other right in front of me, and the CEO grilled me on random unrelated topics. I was offered the job on the spot which I found odd and they seemed annoyed that I wanted a formal offer in writing and time to think it over. They pressured me into accepting and I ultimately declined because I got such bad vibes from these people. It was the right move, as I was contacted by a member of the team a week later who let me know that she quit due to the toxic work environment.
I applied online. The process took 2 weeks. I interviewed at HackNotice (Austin, TX) in Nov 2022
Interview
Made it to the 3rd round interview with c-suite and director of the department. Was given no prep beforehand and was grilled for an hour with many product-specific questions and scenarios. Would have been helpful to have some information - even an agenda! - to prepare. To top it all of off, they didn't even have the decency to send a rejection email. They just ghosted me. But taking a look at the more recent reviews, it seems I dodged a bullet anyways. Next time at least email the candidate if they don't get a position, ghosting is a bad look.
Interview questions [1]
Question 1
Previous customer success experience How would you improve customer engagement
We appreciate you sharing your feedback regarding your interviewing experience. We are sorry to hear that you feel we ghosted you, but we want to clarify that it is not true. We strive to provide timely responses and answer all candidate questions, regardless of the outcome. However, we acknowledge that our customer success team has undergone some leadership changes as we continually work to enhance the department.
Ensuring a high-quality interviewing experience is crucial to us, and we do not tolerate managers who fail to provide that to candidates. We believe your experience does not reflect our company culture but rather an isolated incident involving a former employee who did not adhere to our standards.
We value your input and will use it to further improve our interviewing process. We sincerely apologize for any inconvenience caused and hope you will consider giving us another opportunity in the future.