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      Associate Technical Documentation Specialist Interview

      6 May 2016
      Anonymous employee
      Woburn, MA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 5 weeks. I interviewed at HealthcareSource (Woburn, MA) in Mar 2016

      Interview

      I sent my resume and cover letter for the opening to a current HealthcareSource employee, and they passed it along to HR. A few days later, I heard from a Talent Acquisition Specialist and we talked briefly about the role, my previous experience, as well as what interested me about the opportunity. After the initial screen, I completed a quick Predictive Index survey. Roughly one week later, I received a phone call from a different recruitment specialist, and we talked again about the company, my experience, and salary requirements. After this call, I was asked to complete a "HireVue" exercise- a short five-question interview. Sounds simple enough, but HireVue is a web app which records your answers, on video, via your webcam. The app gives you a short amount of time (2 minutes, I think?) to prepare/rehearse your answers before it records you, but once you click "record", you get one take, all the while a timer counts down the remaining time you have left to give your response. ProTip: Try not to stutter or lose your train of thought! Pretty convinced I had completely floundered the HireVue portion, I was excited to hear back from the recruitment specialist the next business day, inviting me in for a first round of interviews. During this first round, I ended up meeting with four people within different areas of the Product Management team I would be working with, along with Paul, the main recruiter I had spoken with so much vie email and phone. Everyone was super-friendly. I ended up talking with each person for about a half-hour each, answering various questions about my experience and some "what-if" and "how would you"-type questions from each. I came back two weeks later for a second round of interviews- these were meetings with all new people I hadn't met with previously. The first three people in this round were half-hour interviews again, where I had more opportunity to answer their questions about my experience, technical knowledge, personality, and some additional "what-if" and "how would you"-type questions from each. My final interview was with the hiring manager, and lasted a full hour. In addition to the usual categories, I was asked many more technical questions. The day after the second round, I was sent links to provide information for background and reference checks. References were sent an email, which gave each one a link where they could go and type their responses, ratehr than have to talk with HR personally. A few days after providing this information, I received a formal offer of employment, which I accepted.

      Interview questions [4]

      Question 1

      What are some examples of technical processes or information you've had to break down for less technically-savvy people?
      Answer question

      Question 2

      What is your preferred web coding software/utility?
      Answer question

      Question 3

      Here's an example of a feature release report. Judging by the information presented, what features (if any) do we need to prepare additional documentation for? How would you obtain any missing information?
      Answer question

      Question 4

      The people you'll need to discuss technical documentation with can be really busy. How can you make certain you'll be able to talk with them when needed?
      Answer question
      2