I applied through a recruiter. The process took 4 weeks. I interviewed at Heymarket in Feb 2026
Interview
I was approached by a recruiter and initially told the process would be three rounds. As I progressed, additional rounds kept being added, ultimately reaching five. The final added round was meant to be onsite, which I declined given how drawn out the process had become, especially for a role with relatively low compensation for San Francisco.
After completing a panel interview in the third round, I was asked to meet again with the same hiring manager to re-explain and defend my earlier responses. The conversation felt more like being scrutinized and nitpicked than a typical interview.
Overall, not a great experience. It helps explain why the role has remained open for so long.
I applied online. The process took 3 weeks. I interviewed at Heymarket in Jan 2024
Interview
Screening with one of the founders. Then was invited in to meet the team for final rounds. While I appreciated that their process did not have a ton of steps, their team was incredibly disrespectful throughout. I had to request the "assignment" which was so open-ended and ambiguous that it required a lot of time to figure out a plan.
Then the real kicker - not a single woman on the interview panel. I have spent a LONG time in tech but have somehow never experienced this. It's a red flag and the fact that they didn't notice and/or didn't resolve is also a red flag.
Then after having candidates go in person with their free labor prepared, the rejections did not include a single piece of feedback. Really unpleasant experience, frankly.
Interview questions [1]
Question 1
What is the different between net and gross retention?
I applied through a recruiter. The process took 4 months. I interviewed at Heymarket (San Francisco, CA) in Mar 2023
Interview
Overall terrible candidate experience, and if this is a reflection of how they treat their employees, please run away! Clearly, a new company with poor interview structure Recruiter call, hiring manager call, all over a span of 4 months! It seems like they don't know what they are doing or what they want. 4 hours of back-to-back 30-minute interviews with all the heads of departments and some other peers Honestly, the process was fine until this huge time investment with half of the entire company and the lack of transparency on when decisions would be made. It felt like a huge waste of time and resources to interview, even though many people were personable. The recruiter consistently didn't reach out with updates until I had to ask for them.
Interview questions [1]
Question 1
Why Customer success? How do you prioritize your book of business? What were your metrics that you were measured on? What strategies did you implement in your last role?