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      HiBob

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      Customer Experience Specialist Interview

      16 Jan 2025
      Anonymous interview candidate
      Lisbon, Lisbon District
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at HiBob (Lisbon, Lisbon District) in Nov 2024

      Interview

      Step 1: 5-Minute Self Video-Recording The first step involved recording a 5-minute self-video through MyInterview.com. The process included answering 5 basic questions, with the option to record each answer twice. While convenient in terms of flexibility, the experience felt impersonal. Step 2: Assessment Center Visit (Full-Day) For the second step, I was invited to an assessment center, which required selecting from two available dates. Each session lasted a full day and assessed six candidates simultaneously. The day started with a short presentation about the company. Afterward, the candidates were divided into two groups and given various tasks designed to evaluate work style, teamwork, presentation skills, and technical abilities. The technical assessment required using and testing their platform without prior onboarding. Although they initially mentioned that only top-performing candidates would proceed to 1:1 interviews, in the end, everyone was offered an individual interview, even those who struggled with the tasks. Unfortunately, I had to wait about an hour for my interview as I was one of the last candidates in line. The interviewers appeared visibly tired and even mentioned that they were exhausted since this was the second assessment day. This gave me the impression that they might not have had the same level of focus or energy for my interview, potentially reducing my chances of being hired. For me, the overall process was time-intensive. Recording the initial video felt impersonal, and dedicating an entire weekday to the assessment center required taking a day off, which seemed excessive. Additionally, spending the day waiting and talking with other candidates wasn’t the best use of time. I would have preferred an online interview format that better respected candidates’ schedules. Considering this is an HR platform aiming to revolutionize hiring, I’m not convinced their approach improves the process significantly. One positive takeaway is their quick response times, which helped reduce the uncertainty in the process.

      Interview questions [1]

      Question 1

      All the questions were basic and reasonable Why did you apply? Why do you think you are a good fit? What challenges have you faced during your career, and how did you overcome them?
      Answer question
      avatar
      HiBob response
      1y
      Thank you for taking the time to share your feedback. We truly appreciate your detailed insights, as they help us continually improve our recruitment process. We understand that the process, particularly the assessment center day, may have felt time-intensive, and we value your perspective on this. However, we’d like to provide some additional context to address your concerns. Before the assessment day, we ensured candidates were informed of the full schedule and estimated completion time so that they could plan accordingly. During the day itself, we provided food, drinks, snacks, and a comfortable seating area to make the experience as pleasant as possible. Additionally, our team made an effort to engage with all candidates, allowing you not only to showcase your skills but also to get a genuine sense of our team dynamics and company culture. This extended interview format was designed to go beyond the limitations of a one-hour meeting, offering a deeper and more authentic opportunity for us to understand each candidate’s fit while giving you more exposure to our people and workplace. We recognize, however, that this approach may not suit everyone and will continue to evaluate and refine our process to ensure it aligns with candidates’ expectations and schedules. We’re pleased to hear you found our response times efficient, as reducing uncertainty is a priority for us. We thank you again for your feedback and wish you the very best in your career journey.

      Other Customer Experience Specialist interview reviews for HiBob

      Customer Experience Specialist Interview

      8 Jun 2026
      Anonymous interview candidate
      Lisbon, Lisbon District
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at HiBob (Lisbon, Lisbon District) in Mar 2026

      Interview

      1st with recuriter was good, I think we had a great time. 2nd, with a TLS, but I found it really boring, they did not wanted to know more about my experience.

      Interview questions [1]

      Question 1

      Mention your Experience in Technical troubleshooting?
      Answer question

      Customer Experience Specialist Interview

      25 Feb 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at HiBob

      Interview

      It was a really positive experience. They were warm, welcoming, and very transparent throughout the conversation, openly sharing information and setting clear expectations, which made the interaction feel comfortable, professional, and genuinely engaging. 😊

      Customer Experience Specialist Interview

      22 Mar 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at HiBob in Feb 2026

      Interview

      1) Self recording which consisted of 6 questions 2) Interview with Hiring manager 3) assessment 4) Interview with head of customer experience 5) In person interview with head of people and culture

      Interview questions [1]

      Question 1

      How did you respond to negative feedbakcck from a customer
      Answer question
      avatar
      HiBob response
      3mo
      Thank you for sharing your experience! We’re really happy to hear the process felt warm, transparent, and clear in terms of expectations. Congratulations on accepting the offer, we’re excited to have you joining us and can’t wait to welcome you to HiBob
      avatar
      HiBob response
      2mo
      Thank you for sharing your experience and for your positive feedback. We’re glad to hear you had a positive interview experience and appreciate you taking the time to outline the process. We work hard to make our hiring process engaging and supportive, while giving candidates a clear view of the role and team. Congratulations on accepting the offer, and we’re excited to welcome you to HiBob.