I applied through an employee referral. The process took 2 weeks. I interviewed at Hotel Nikko SF (San Francisco, CA) in May 2015
Interview
They were generally quick, easy to connect with, and friendly. They do call your references, if I remember correctly. Also once you are green lighted and they are ready to hire you, they ask for a drug test. This is the only place i have ever been drug tested. it seems unnecessary but whatever, they can do what they want.
Interview questions [1]
Question 1
How do you handle difficult customer service situations?