New interview process is better. You meet with two or three (depends of how many diff listings you applied) high bosses and they ask you 1 many, many questions and many case scenarios questions related to the job. For example, if you are picking up a client to bring her/him to the groceries, but she/he forgot the grocery list, and inside the store he/she only wants to buy ice cream and client is getting upset bc she/he only wants ice cream. What do you handle the situation b4 escalates?. They are also reg. Interview questions like goals, weakness, strengths, etc. The First interview can be long. Few days later, they call you for a 2nd interview, but this time with the boss and a program coordinator. By know, they already have in mind a client for you, so the questions are more specific to the client. After, you pass this interview, your references, background and driving record will be checked.