First, I was sent examples of customer problems/complaints and was asked to submit responses back over email. Then, I had two short phone interviews with different company representatives, followed by an in-person interview where I met with three different people separately for 30 minutes each. The phone interviews were straightforward and pleasant. I will admit however that the in-person portion really threw me. Since it was 3 one on ones and not panel style, I wasn't sure if I should repeat myself with any information, and many of the questions were about more personal topics. It was a mix of standard job related questions and questions about myself and my values, etc. Overall, everyone was helpful and friendly but it was the most steps I have ever gone through in an interview process.