The first step is a meeting with a recruiter, who will ask typical questions about why you are looking for a job, your salary expectations, and why you applied here. The next step is a technical interview with one of the support managers. This person asks some Linux command line questions, common Windows troubleshooting questions, and STAR questions. The next step is an interview with the hiring manager, who is a director. She spoke a lot about the role and only asked a couple of questions about working with customers, such as how to deal with an unhappy customer. They gave me an offer of 92,000/year, but I declined because, during the interview with the hiring manager, she spoke about the high turnover and low tenure on the team. For the perceived high amount of stress, I asked for more money, but the recruiter said the offer was not negotiable.