From application to offer took about three weeks, they send you a multifaceted assessment consisting of situational prompts (how would you respond to "client y" in "x scenario;" a, b, c or d?), a teller math style section, and a fairly lengthy but straightforward personality section. The phone interview consists of general questions regarding availability, your resume, and a few situational questions, recruiter was very polite and was very thorough in their responses to my questions. In-person is almost entirely behavioral, much to my surprise it was an incredibly easygoing experience and I genuinely felt comfortable throughout. The Branch Manager was exceptionally engaging and the interview ran a little over an hour. Most definitely the best interview experience I've ever had, and the last one I had done was awful. Just be yourself and show a genuine concern for client experience, run through a few random STAR prompts in your head, and you'll do great. Received offer 4 days later. Background took two weeks, they sent me two pre-adverse notices throughout the process but allowed me the opportunity to submit further documentation and clarification, and I received the all-clear via email upon passing; so don't think you're finished or throw in the towel due to BG check obstacles because they absolutely take a discretionary approach to their assessment in my experience. (within reason)

Interview process had me meet the hiring manager first round over zoom. invited to meet the team after then prompted ghosted with no feedback given expect a customized rejection email.