From application to offer took about three weeks, they send you a multifaceted assessment consisting of situational prompts (how would you respond to "client y" in "x scenario;" a, b, c or d?), a teller math style section, and a fairly lengthy but straightforward personality section. The phone interview consists of general questions regarding availability, your resume, and a few situational questions, recruiter was very polite and was very thorough in their responses to my questions. In-person is almost entirely behavioral, much to my surprise it was an incredibly easygoing experience and I genuinely felt comfortable throughout. The Branch Manager was exceptionally engaging and the interview ran a little over an hour. Most definitely the best interview experience I've ever had, and the last one I had done was awful. Just be yourself and show a genuine concern for client experience, run through a few random STAR prompts in your head, and you'll do great. Received offer 4 days later. Background took two weeks, they sent me two pre-adverse notices throughout the process but allowed me the opportunity to submit further documentation and clarification, and I received the all-clear via email upon passing; so don't think you're finished or throw in the towel due to BG check obstacles because they absolutely take a discretionary approach to their assessment in my experience. (within reason)