Was very simple and was a two interview process. They asked traditional interview questions. Very easy process and would recommend to anyone, unfortunately very limited room for growth and very few locations
Interview questions [1]
Question 1
How do you deal with customer complaints when involving policy
I applied online. The process took 2 weeks. I interviewed at Lands' End in May 2026
Interview
Applied directly on Lands' End Careers site, few days later received an automated email to take an online "personality assessment". A few days after the assessment received an email from a recruiter (overall very normal, a little high stakes on timeline emailing at EOD on a Wednesday asking for times that week). 30ish minute phone screen with that recruiter where she provided a copy of my personality assessment . Following phone interview was scheduled for 2 back to back Teams call (1-45mn, 1-30mn) interview with the Senior Operations Manager and a current Account Project Manager. Was told they would be meeting end of week to discuss, and just after weekend received rejection email from recruiter. Overall a neutral process for corporate interviews (2 of the 3 interviewers called/joined Teams late). Plus side- rejection email was a bit more personalized and not from a generic "no reply" inbox, but still overall not thorough on the rationale.
It was very smooth. I spoke to two different people on the team before getting a call for an internship offer. I would recommend applying and interviewing if possible. If you can do the internship in person I would do that instead.
Interview questions [1]
Question 1
It was a fully remote role so how I would be able to work remotely effectively