Why Laura, work experience, challenges you faced, how do you deal with angry customers, give an example in which you went out of your way, where do you see yourself few years from now, what makes you a good leader, what is good customer service, what do you value, what would your co workers say about you, if you could take one past employee who would it be and why. Go to laura website and learn about their history and what is in fashion. You will be given a scenario and pick outfits out. So get familiar with their clothes and how to match. Dress very chic with accessories, they are very big on that if you dress like a slob than you have lost the job.