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      LogicMonitor

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      Customer Success Manager Interview

      7 Jan 2019
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 3 weeks. I interviewed at LogicMonitor (New York, NY)

      Interview

      Must pass an assessment test, and have to take it again with your recruiter as verification. Overall 3-4 phone conversations and an onsite interview with 4 people, which took about 2.5 hours

      Interview questions [2]

      Question 1

      Pertinent background experiences
      Answer question

      Question 2

      How would I handle certain situations
      Answer question
      avatar
      LogicMonitor response
      7y
      Dear LM Employee, Thank you for taking the time to write this review! We appreciate all ranges of feedback so we can provide the best hiring experience possible. We try to make our hiring process streamlined and efficient. The cognitive and personality assessments are a part of our hiring process, and incorporated as an additional data point within the hiring process. In order to be as accommodating to the candidates’ time as possible, when we bring people onsite, all interviews occur during their onsite interview so that multiple trips back to the office are not required. For us, candidate satisfaction is always a priority when it comes to hiring! We’re happy the process went so smoothly for you and we’re grateful that you have decided to join the LogicMonitor family! Warm Regards, Stacey Richey Director, Talent Acquisition

      Other Customer Success Manager interview reviews for LogicMonitor

      Customer Success Manager Interview

      12 May 2026
      Anonymous interview candidate
      Austin, TX
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at LogicMonitor (Austin, TX)

      Interview

      At least 6 rounds of interviews. Recruiter call, Hiring manager, a couple more calls with managers, mock presentation to those managers, VP interviews, aptitude test. Most calls were 30-45 minutes though. Recruiter was very nice and professional, very communicative of the process, no long delays in getting calls scheduled. Pay was low for Enterprise CSM.

      Customer Success Manager Interview

      20 Oct 2021
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 5 weeks. I interviewed at LogicMonitor (London, England) in Sept 2021

      Interview

      Fairly standard, a chat with the recruiter, then 3 interviews with team members and managers, a open book (internet) test and also a skills style competency test. There is also a role play element where you present on the product.

      Interview questions [1]

      Question 1

      Questions on past experience and and some technical elements, but the focus is on how you relate and interact with customers.
      Answer question
      2

      Customer Success Manager Interview

      10 Sept 2021
      Anonymous interview candidate
      Austin, TX
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at LogicMonitor (Austin, TX) in Jul 2021

      Interview

      4 rounds with a CCAT test to pass in the middle then take again proctored to prove no cheating although you must move so fast to pass there is no way to cheat. Final round includes a presentation.

      Interview questions [1]

      Question 1

      Why are you interested in LogicMonitor?
      Answer question