LogistiCare Customer Service Representative (CSR) interview questions

The interview process was actually pretty fast and its broken into two parts. First you will go through a phone interview and by the end of the call they will determine if you shall move forward. The phone interview lasted about 10 minutes at the most and they just ask you questions based off of your prior knowledge/experience with customer service. Once you set up your in person interview you're going to take a typing test and a listening skills test and by that time your nerves should go down especially if you passed both tests. The in person interview is actually not as nerve wrecking as some may think. They ask you pretty basic questions, mostly personal questions to really see how you are as a person and see how you're going to handle irate clients. The interviewer does their best to explain the job all while making you feel as comfortable as possible.