Recruiter reached out to see if I was still interested in role, as previously applied months ago & passed Bryq assessment. Assessment centre was held via Zoom - split into 3 parts; group tasks, technical tests and a 1-1 interview with senior member. Started off with ice breaker questions - fun fact about yourself & choose next participant to tell their fact. Then learnt more about MF and role, then split into groups for task. Group task: Scenario: Sample - List of 25 items, must decide on 7 items which will be needed & reason why, this will be shared to whole group. Individual task: Sent example of customer complaint via email and had to write a response to the email scenario. Was then sent another email, where we had to circle/highlight the mistakes in this text - main focus was grammar & spelling. Then had the 1-1 interview which was nice and relaxed, was able to talk more about my experience and what I would bring to MF. Overall, very good interview although not receiving offer due to answers and email task not being detailed enough.​ Also a diverse range of candidates, which was refreshing to see. Was happy that the assessment centre was online as opposed to face-to-face, really hope other companies can adapt this approach. Important things to know These are the shifts available: •8-4:30pm •11-7:30pm •2:30-11pm (Spring/Winter) •3:30-12pm (Summer Hours) 5 days on/2 days off WFH - Office based in Here East (Stratford, E20) & The Shard (London Bridge, SE1) 50% Employee Discount - Once probation passed. £22k Salary - add. commission structure to earn up to £300+ per month based on customer care quality

interview with HR and the line manager in person to go over the resume, a short test to check English proficiency and a follow up interview to officially offer the position