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      Customer Service Specialist Interview

      14 Aug 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at MassMutual in Apr 2025

      Interview

      Scheduled a 30 minute phone interview. The recruiter was 12 minutes late to the call, audibly distracted when I was answering her questions, and then cut the interview short. I spoke to her for 9 minutes total. Not only that, but when I applied for a different position after learning they had already filled the previous one at the time of my interview, the same recruiter immediately rejected me despite telling me to reapply.

      Interview questions [1]

      Question 1

      How have you handled a situation in which a customer is unhappy or unsatisfied?
      Answer question
      1

      Other Customer Service Specialist interview reviews for MassMutual

      Customer Service Specialist Interview

      29 Aug 2023
      Anonymous employee
      Springfield, MA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at MassMutual (Springfield, MA) in Dec 2021

      Interview

      The interview process was great! When I interviewed, it was with two people and it honestly was one of my best interviews. They were patient, kind, and they allowed me to express my thoughts.

      Interview questions [1]

      Question 1

      Tell Me About You? What interested you in the company?
      Answer question

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