I applied in-person. The process took 2 days. I interviewed at Moneypenny (Wrexham, Wales) in Feb 2015
Interview
I had an initial telephone interview after submitting my application, which was very brief and mainly tested my telephone manner. Following this I was invited for skills testing. This involved grammar, spelling, general knowledge questions, a typing speed exercise and then we were asked to record a voicemail. I was then invited to sit with a member of staff to learn more about the company before learning I had been successfully progressed to interview. The interview was fairly straightforward, asking about how my experience would suit the role with no nasty curveballs. Throughout the process they were very courteous and kept me informed which not many prospective employers do these days sadly.
I had a very kind and welcoming interviewer, lovely work place environment, which made me feel at ease. The Questions felt relevant and not too difficult. It was an open day where they had lots of potential candidates being shown around, which took the spotlight off me in a good way.
I applied online. I interviewed at Moneypenny (Wrexham, Wales) in Apr 2022
Interview
It was a fairly typical interview process with a skills test. Mine was done remotely as covid was still around at the time. It was a fairly friendly conversation and lead to a job offer which I accepted.
Interview questions [1]
Question 1
They were very focused on customer service experience.
A few online tests and then a side by side where you see people that work there take the calls and how they handle them and then a third interview which is more of a chat.
Interview questions [1]
Question 1
If you were to be unsuccessful why do you think that would be?