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      Monzo Bank

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      Customer Service Interview

      16 May 2025
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Monzo Bank

      Interview

      Easy interview process, but no feedback. Seems most of the screening is done with ai. Felt pointless even applying. Especially for a cs role. In person would be better or at least zoom call.

      Interview questions [1]

      Question 1

      To write in their tone of voice
      Answer question

      Other Customer Service interview reviews for Monzo Bank

      Customer Service Interview

      28 Aug 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Monzo Bank

      Interview

      It was ok and it went well. A 20 min video call and then 1hr interview. Was told id get a call within 48hrs and we shall see where it goes from here really!

      Interview questions [1]

      Question 1

      What would you do if manager wasnt around?
      Answer question
      1

      Customer Service Interview

      9 Feb 2025
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Monzo Bank (London, England) in Jun 2024

      Interview

      Initial online application then a quick chat, folllwed by an hour long interview. Competency based but with own time & research required. Seems daunting but was made to feel at ease with interviewers

      Interview questions [1]

      Question 1

      Specialist subject on whatever you want to be
      Answer question