It was a super Quick and easy phone call with HR. It was Very enjoyable and a laid back conversation asking about my previous experience in my old position. The lady was very friendly.
Fairly straight forward, phone based and conversational. I contacted an HR manager via email and was contacted shortly thereafter. We set up a phone interview and that was that. Pretty cut and dry.
Interview questions [1]
Question 1
Primarily they were just curious as to my customer service background.