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      C.A.T.
      3.6★Compensation and benefits

      Customer Success Supervisor - Drayage Night Interview

      21 Sept 2019
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied through other source. The process took 1+ week. I interviewed at NEXT Trucking (Los Angeles, CA) in Aug 2019

      Interview

      I was working for the company full time with previous leadership experience already. After raising concerns that I was reporting to a daytime supervisor who was incapable of providing adequate support because we never really saw each other, they decided to create a supervisor position for the night crew. The initial job posting said nothing about having 5 years of drayage experience. I met every minimum requirement in the original job posting. After applying, they scheduled me for an interview. First it was a phone screen with my direct manager (senior manager in drayage) and then a series of 5 interviews with VP’s and other senior managers in office. I used Uber to commute to and from work. $15 both ways. After interviewing for the promotion, I was told by HR that the only feedback the management team had was that I did an amazing job but they wanted someone with at least 5 years of experience (which wasn’t posted in the original job posting) and the daytime supervisors didn’t even have 5 years of experience (or resumes that are remotely close to mine in terms of leadership experience). Later on, in a meeting with HR and my Senior Manager, I was told that they were NEVER going to give me the position anyway and let me interview for the experience—causing a poor minority from south LA to spend $30 I don’t have and waste time that I could have spent sleeping on a mock interview even though I’m more qualified than the current supervising team...AND the interview questions were a joke. Leadership didn’t seem to care to take it seriously.. even though I gave them a resume, letter of qualifications and a cover letter in a nice folder.

      Interview questions [4]

      Question 1

      How do you lead?
      Answer question

      Question 2

      Describe the complete container life cycle from port to customer and back to port.
      Answer question

      Question 3

      What process(es) do you see that need improvements and how would you improve them and why?
      Answer question

      Question 4

      Why do you feel you should be selected for the role?
      Answer question