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      NTA Life

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      CSAA Insurance Group, a AAA Insurer
      3.9★Compensation and benefits

      Customer Services Representative Interview

      15 Apr 2019
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 6 days. I interviewed at NTA Life (Dallas, TX) in Apr 2019

      Interview

      Applied and was emailed shortly after to set up a phone interview. Had the phone interview Wednesday 4/10/19, basic questions like what will you bring to the company. Was about a 20 min phone call and was emailed later that same day that they wanted me to come in for another that following Friday the 12th. Went in and interviewed with two managers of the customer service department, really nice and made me feel comfortable! Also had to take a typing test and two other assessments. Was told I would get a call back within a week but heard back that following Monday with an offer!

      Interview questions [1]

      Question 1

      Tell me about a time you had to deal with an irate customer and how you handled it and the outcome?
      Answer question