The interview process went really well. All they really did was go over my resume with me and asked me some questions about my experience and my degree. After that, I was allowed to shadow a claims representative for like 45 minutes to an hour. Then after that, I left.

1. Phone call with Hr, they asked general questions about previous work experience and qualifications. 2. Online assessment test using a data base system. Be sure to be well focused during the test. 3. A zoom interview with 2 supervisors. They asked mostly behavioral questions, "tell me a time when you had to deliver bad news". 4. Interview with the Hiring Manager on Microsoft Teams. A bit more behavioral questions and some scenarios describing a car accident. He wanted you to rephrase what he said and explained who can be at fault during the accident. The Hiring Manager was a guy in his early 30s. He said he'll give me a phone call the week of my interview but never did. Don't be surprised if you're ghosted by him.