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      National Grid

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      Customer Service Representative Interview

      6 Mar 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at National Grid

      Interview

      Very concise and interesting. The interviewer was very friendly and took her time with the process. It was precise and had no trick questions or statements. she was very professional.

      Interview questions [1]

      Question 1

      Past Experience, Why are you looking.
      Answer question

      Other Customer Service Representative interview reviews for National Grid

      Customer Service Representative Interview

      9 Nov 2025
      Anonymous employee
      Brooklyn, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at National Grid (Brooklyn, NY) in Oct 2025

      Interview

      Interview was done virtually and was very easy. then background check and drug test. Very simple And to the point. Drug test was fast and easy and staff was courteous.

      Interview questions [1]

      Question 1

      What’s your availability as far as schedule?
      1 Answer

      Customer Service Representative Interview

      9 May 2025
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at National Grid (New York, NY)

      Interview

      It was an online assessment and video interview, powered by HireVue. Not something I was anticipating to be quite honest. I prefer to interview with humans for a more natural flow of conversation.

      Interview questions [1]

      Question 1

      Very basic questions related to customer service.
      Answer question
      1