I was contacted by a recruiter through my resume posting on Careerbuilder.com. She contacted me entirely too often for never really having any news. We had an initial phone interview that was very typical of phone interviews topical questions about who you are and why you would be a good fit for the company. From there you have a face to face with the manager that you will be working under. The same kind of questions were asked that were asked in the phone interview but they wanted you give more elaborate answers. Next, you go and shadow one of the senior sales agent for about 30 minutes.