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      NiCE

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      Sr Customer Success Manager Interview

      10 Mar 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at NiCE in Nov 2025

      Interview

      This application process went from bad to worse. I initially applied & interviewed with a recruiter in 1//25. I was told I would be moving on to a hiring manager interview & would be contacted within the next few days to schedule. I never heard back, so I sent a follow-up email & got no response. I sent a few more in the following weeks with again no response. At the end of 1/26 I got an email apologizing for the delay, but they migrated to a new HR system & that mine was one of several applications that fell through the cracks, and asked if I was still interested. He also mentioned that he was no longer the recruiter for this position & copied in his replacement . I replied to the replacement saying I was still interested. He quickly sent me time options to interview with him. We met & he said the hiring manager had asked to interview me specifically. We got that set up & I interviewed with him. It went very well & he advised I would be contacted for peer interviews and a project to complete & present. I interviewed with 2 peers & they also went very well with one even stating if it were up to him, I'd be starting Monday. Then I never heard back about completing & presentation of the project which was the final step. I reached out asking if there was a status. No reply. I sent another a week later, no response. A few days later I got a form letter explaining I wasn't chosen to move forward. No explanation, no reason, no personalized email....a form letter.

      Interview questions [1]

      Question 1

      Tell me about a time a customer was at risk of churn & what steps did you take? What was the outcome
      Answer question
      1

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