Interview process includes 3 steps 1)Assessment - 60mins online test which includes behavioral, situational, mathematical questions 2) short phone call interview for 15-20 mins which is basically to know about yourself, availability & then schedule your virtual interview - 30mins on phone call & video call 3)onboarding process

easy ask about basic cs stuff, online written test as well about cs. not too much difficult question. try not to lose focus during the test, requires logical and critical thinking.

Very easy. The usual customer service questions about "tell me a time you dealt with a difficult client and how did you handle it"... or information on customer service skills