OFX Customer Service Representative Interview Questions

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OFX

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Customer Service Representative Interview

21 Oct 2021

Anonymous interview candidate

Sydney

Other Customer Service Representative interview reviews for OFX

Customer Service Representative Interview

20 Apr 2023

Anonymous employee

London, England

Accepted offer

Related searches: OFX reviews | OFX jobs | OFX salaries | OFX benefits

OFX interviews OFX Customer Service Representative interviews OFX interview

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Customer Service Representative Interview

21 Oct 2021

Anonymous interview candidate

Sydney

Other Customer Service Representative interview reviews for OFX

Customer Service Representative Interview

20 Apr 2023

Anonymous employee

London, England

Accepted offer

No offer

Positive experience

Average interview

Application

I applied online. The process took 1 day. I interviewed at OFX (Sydney) in May 2021

Interview

HR and the team were very engaging during the interview process. Definitely have to be prepared for technical skills and behavioural questions. It was a rotational group interview process with the different departments as well.

Interview questions [1]

Question 1

Walk me through how would you answer a customer query call?

Answer question

Positive experience

Average interview

Application

I applied online. I interviewed at OFX (London, England)

Interview

Very formal, great interview process and very smart process the hiring manager was very good and helpful. They offered me a tour of the office and it was a professional atmosphere

Interview questions [1]

Question 1

Describe a time you had to deal with a difficult customer?

Answer question

Customer Service Representative Interview

1 Nov 2017

Anonymous employee

Sydney

Accepted offer

Negative experience

Average interview

Application

I applied through an employee referral. I interviewed at OFX (Sydney) in Apr 2017

Interview

Will expect you to know the company history / culture. Products they offer and a complete understanding of what foreign exchange is. Interview goes for 1 hour. In which you will be in a room with 2 or 3 people. It's a very formal interview and they will ask you all the standard interview questions.

Interview questions [1]

Question 1

Tell us the history of ofx

Answer question

OFX response

Hi There, Thank you for your comments on our Customer Service Representative interview process. We’d love to hear some more feedback from you on what made your experience negative during the interview process and if there were any specific things that we could improve on? We like to always keep learning and improving, so please send us an email to people.culture@ofx.com if you’re happy to share. We hope to hear from you. Thanks, OFX team.