The interview process is pretty straightforward. I filled out an application online and took an assessment (which wasn't difficult, just long). I then received a call from a recruiter for a brief phone interview. She asked about my background, specific customer service experiences etc. The next day I had my in-person interview. It began by shadowing an existing representative for twenty minutes. Then I had a one on one interview and was hired on the spot. I chose my schedule and will receive 4 weeks of paid training.

I was contacted fairly quickly after submiting my application. The interview itself is rather long, took about an hour because of the process. First you job shadow for about 20 minutes to get an idea of what a typical day is like. Then you sit down with a supervisor for a traditional interview. The supervisor will let you know after the interview is complete if you got the job or not.