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      Customer Support Specialist Interview

      31 Aug 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Patchstack in May 2024

      Interview

      This interview had 4 steps. 1. Meet with HR 2. Skills Test (How you would respond to customers and creating a short step-by-step article) 3. Interview with Manager 4. Team Interview Everyone was really friendly and HR communicated with me very well throughout the process. The interview was conducted via Google Meet. I applied May 15th, got a request from HR a week later to do a phone screening. This was a vacation period for most of the people in the company, which is why the process took longer.

      Interview questions [1]

      Question 1

      A lot of the questions were the basic kind you'd expect in any customer support interview: Questions about your experience, how you'd deal with frustrated customers, ect.
      Answer question