Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Pendo

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Pendo reviews | Pendo jobs | Pendo salaries | Pendo benefits
      Pendo interviewsPendo Enterprise Customer Success Manager interviewsPendo interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Enterprise Customer Success Manager Interview

      7 Dec 2021
      Anonymous interview candidate
      Atlanta, GA
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Pendo (Atlanta, GA) in Oct 2021

      Interview

      One of the best companies I've ever interviewed with. Very engaging process from the first contact with the recruiter and throughout every meeting/email exchange. I had a few calls with the recruiter who was incredibly helpful in answering a ton of my questions and I decided to move forward with the interview process. I then had a series of 5 other interviews with: - The employee that would be my manager. - Two employees: one in the role I was interviewing for and one in a role that I would be working very closely with. - An Enterprise AE that I would be working closely with. - Two Leaders of the CS Department. - The CCO. Every single person I spoke with was incredibly smart, kind, and helpful. Of course I had the normal interview questions one would expect for a CSM role, but each interviewer also allowed me to ask a ton of questions as well. After I received an offer, I ended up having more questions that popped into my mind. The whole Pendo team was incredibly helpful in offering time (which I took), to help answer any and all additional questions I had. Like I mentioned - this is one of the best companies I've ever interviewed with and I'm not sure if (or how?) that will ever be topped. Although I ultimately ended up not moving forward with the offer (timing just wasn't right for me to make a move), it's evident that Pendo is an amazing company - with an incredible product, culture, and top-notch people. They are well organized and are positioning themselves to scale rapidly over the next few years.

      Interview questions [1]

      Question 1

      Normal questions you would expect for an Enterprise CSM position (working cross-departmentally, navigating Enterprise clients, tracking/showing ROI/value, Business Reviews, etc).
      Answer question
      2