Interview process is unique. They ask you a couple questions by phone after looking over your resume. Then they will invite you to the office for an in-person interview if you answer the simple questions with what they're looking for. Important part of the in-person interview is following simple instructions. Reading the email, following it step-by-step on how to get to and inside the building. Interview is simple from there, typing test, general customer service experience questions. Willingness to work late hours. Management is kind and honest.